First Class Service and Lasting Impressions

Working in a cosmopolitan city like Los Angeles consistently takes Good Gracious! Events into exciting work environments. Private residences, corporate offices, churches, sound stages, even vineyards. The list goes on. The three things that don’t change are delicious food, interesting beverages, and FIRST CLASS SERVICE.

GG! team ready for Dinner service in Malibu

One of my keys to a successful event is to have a service plan intact at all events. All team members have specific duties that carry throughout the event. The plans usually have four different stages that make up the service pattern. Depending on the size of the event, we frequently pair up team members to ensure a better service coverage at all times. Pairing up servers is also a training technique, an opportunity that allows us to take new employee and pair them with experienced servers to help them learn and grow.

Service "game plan" for a multiple course sit down

Properly set tables and buffets along with a well groomed team are all great impressions. Our team checks, then double checks to ensure a perfectly set table. Immaculate stemware and silverware are always at hand for any quick replacement. Wine service, course plating and clearing all done together in sync as a team. Communication with the Chef and kitchen team on a constant basis could be one of the most important parts of an event's service. Along with the Event Manager, they control the flow of food, creating the start of the service pattern. Staying one step ahead of the clients / guests needs is a sure way to create a LASTING IMPRESSION

Executive Chef Margarita Hernandez, Chef de Cusine Joanne Purnell and Patrick Sullivan, Director of Service and Management